SMS to Puerto Rico?

[AvoryTeam]

Why am I getting that  SMS to Puerto Rico does not work. Puerto Rico is domestic. 

[sachinzoom]

Hello @AvoryTeam 

Welcome to Zoom community. You are right Puerto rico needs to be enabled for calling / SMS etc and is charged by all providers. Please go to Account management -> Billing -> Zoom phone -> View edit countries / regions and then you can enable it.  You will also need to enable International calling / SMS

Hope that helps. If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[Allcaremar]

I understand that you want me to rewrite the text to make it clearer. Here's the corrected and rephrased version:

It's not true that all providers charge for SMS in Puerto Rico. You can search for more information on Google using this link https://www.google.com/search?q=can+us+residents+send+free+sms+and+call+to+puerto+rico%3F&sca_esv=de....

Could you please send me a list of companies in the US that require payment for SMS in Puerto Rico? Millions of people living in the US have phone numbers with Puerto Rico area codes. I believe there might be a glitch or error in the Zoom system or perhaps someone at Zoom doesn't understand that Puerto Rico is considered a domestic call and text. Please be aware that someone may sue Zoom to recover that money soon. I have the same issues, and it is not legal to charge for SMS to PR.

[MirandaQ]

Thank you - zoom support article indicates you must ask Zoom to turn this one - this was much quicker!

[CR-7]

To enable SMS to Puerto Rico, please log in to your Zoom account and navigate to Account Management. From there, go to Billing and select Zoom Phone. Under Zoom Phone, click on "View/Edit Countries/Regions" and enable Puerto Rico. Additionally, ensure that International calling/SMS is enabled if needed.
Regards,
https://hescoebill.pk/hesco-bill-payment/

[Linda157]

To facilitate SMS to Puerto Rico, please access your Zoom account and navigate to Account Management. Subsequently, proceed to Billing and select Zoom Phone. Within the Zoom Phone settings, locate the option to "View/Edit Countries/Regions" and ensure the inclusion of Puerto Rico. Furthermore, verify the activation of International calling/SMS, if required.

Regards,

https://gepcoebill.pk/gepco-bill-payment/

[Linda157]

Head over to billing section and opt for Zoom Phone. Within the Zoom Phone settings, locate the option titled "View/Edit Countries/Regions" and activate Puerto Rico. Furthermore, double-check to ensure that International calling/SMS features are enabled, if necessary. Best regards, https://thebeachbuggyapk.com/beach-buggy-racing-characters/

[alexjhird]

Thanks for sharing this helpful information! I was searching for details on enabling Puerto Rico and handling billing issues, and this is exactly what I needed. Your guidance on managing international calling and SMS is greatly appreciated!