Dear Team,

My office is looking into upgrading our zoom from basic to professional. We are also expecting that our account will be able to allow us to scream zoom session on facebook live and youtube. I am wondering whether by upgrading to professional edition or Business edition will enable us have these features 

Good afternoon,  we are currently using zoom for church services due to not having a pastor. We will play a recoding in the afternoon via screen and  sound share. Wednesday night the sound share started coming across extremely scratchy. The recording is not sharing with others like it use to. I have done all the computer tests I can. I've tried different computers and different accounts. I could use some great help to get this sorted out before Sunday. Thanks

We had a two-day webinar this weekend. I chose to record it on my computer. On the first day, after the webinar, my computer started to convert the recorded files, but when it reached 99%, converting process stopped. It just stayed at 99% for 30 minutes or more. I chose "Stop converting" because the window said that I can do the converting again in my Zoom account (or something like that).

The next day, I recorded the webinar again (on my computer), but after the webinar ended, converting didn't start at all.

I don't find any of these recordings in my Zoom account or my computer.

How do I get access to these recordings? Both the interruption in the conversation process on the first day and the automatic converting not starting at all on the second day seemed to be problems in Zoom's systems, so I assume that the recorded files are saved somewhere. But how can I find them and start the converting?

My internet connection was good on both days, and I had no other problems on my computer.

Hi!

I'm curious about a technical aspect (or maybe it's advice?) of language interpretations in a Webinar.

So, here's the bulleted outline of the problem:

• The event would feature 2 different languages spoken by many presenters - the spoken language is changed back and forth due to the complex schedule
• So, there would be the original audio that's sometimes language A and sometimes language B.
• Now, when we add interpreters to the equation, we can designate them to translate either A -> B or B -> A. Is this assumption correct?
• As a listener, you can join in and choose either the original audio, language A or language B to listen to.

Now, the big question is: How can I make it possible that attendees don't have to constantly switch between the original audio and their language?

Or am I wrong with an assumption to the problem?

A million thanks to anyone willing to help me 🙂

Does anyone have any ideas on how to record a complete program feed from a Zoom webinar?

I'll elaborate- When screen sharing, only the shared screen and a SINGLE small video tile of the person speaking are recorded on the cloud "Shared screen with gallery view."  This proves difficult when we want to capture a speaker + an ASL interpreter + the shared screen altogether in the recording.

Yes, we can record the iso- gallery view, which records all the video tiles with their video on, even when there's a shared screen, but this involves post production editing after the event to piece them together.

Using a third party screen capture app seems like the only way currently to record a one a done program feed.

Any other thoughts and ideas are much appreciated.