HOW DO I SET UP A GD WEBINAR?

[MelissaBaldridg]

I paid $371 for Zoom webinar capability on May 5, 2025. Yet when I go into my account to set up a webinar, the only option I get is for me to buy yet another webinar capability.

I'M REALLY TICKED ABOUT THIS. I've gone round and round with your sub-par chatbots, and I don't have a way to set up what I need and paid for.

Can someone - a REAL, LIVE PERSON - help me, please?

Melissa

[MGSR]

Hello @MelissaBaldridg,

It's possible that the license you purchased has not yet been assigned or has been assigned to a different user under your account. Kindly follow these steps on how to check and assign the license:

1. Sign in to the Zoom web portal.
2. Click User Management, then Users.
3. Locate or search for the user whom you want to assign a license.
4. Click Edit at the end of the user row.
   This will open a window.
5. Choose the user type to assign.
6. After choosing the user type, use the dropdown to select the license.
7. Click Save.

Let us know if this helps or if you need further assistance.

[MelissaBaldridg]

Did you get my "Reply"? I'm not seeing it in the chat chain.

Thanks.

[MelissaBaldridg]

Hey Zoom Comm Team,

Your solution didn't work. I'm on the "Edit User" page (User Management / Users). What I see is "Zoom Workplace Pro (0 available)" and the "Zoom Sessions - Pay Per Attendee" box is checked. That's what I paid for - pay as I go. 

1) If I "save", I still see nothing but sales options when I go to set up a webinar. 

2) If in the above "Edit User" box I assign the product to myself (Melissa Baldridge), I get the error message - "User cannot be self's manager user."

As I said before, I paid Zoom $371 for the ability to host a webinar, and I really, REALLY need to get the invite out ASAP. Please advise. I apologize if I came off mad yesterday. 'No excuse.

Thanks,

Melissa

[MelissaBaldridg]

To be clear, there is no one else on this account - just me, Melissa Baldridge. If anything gets assigned, it needs to be to me. 

Thanks.

[thomas533]

Hi Melissa, I’m really sorry you’re having this experience—it’s frustrating to pay for something and not be able to use it. Unfortunately, I’m not a Zoom representative, but I recommend contacting Zoom’s billing support directly and requesting a live agent via chat or submitting a ticket with your payment details. If you were charged but webinar access isn’t active, they should be able to fix it or refund you. Be sure to include your account email and a copy of your receipt for quicker resolution.

[MelissaBaldridg]

Thanks, Thomas. That's super-helpful. I appreciate a real-live, actual answer. I'll do what you suggest.

Have a great day.

Melissa