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old e-mail adress

Annika_Zoom
Listener

I can't log in to my normal e-mail adress and I don't know why. I changed now in the settings to another mail adress but I have to submit in my old account, what doesn't work.

What Can I do?

1 ACCEPTED SOLUTION

RN
Zoom Moderator
Zoom Moderator

Hey @Annika_Zoom  for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided.

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

View solution in original post

1 REPLY 1

RN
Zoom Moderator
Zoom Moderator

Hey @Annika_Zoom  for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided.

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!