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Zoom whiteboard keeps eating penstrokes

Josh_314
Listener

I've been using the Zoom Whiteboard (not the physical whiteboard) on my computer with a Wacom drawing tablet.  Unfortunately, something has changed and now my penstrokes are being eaten and replaced with dots.  I believe this is some kind of double click detection or some other gesture.

 

Here I try to write the especially problematic letter "F" 7 times.  It failed each time.

Josh_314_0-1663616109414.png

Here I tried to write the simple equation "y = mx + b"

Josh_314_1-1663616181981.png

And here I wrote the alphabet and "The quick brown fox jumped over the lazy dog" without corrections.

Josh_314_2-1663616225572.png

Each of these was done with Windows Ink active and has a little Windows Ink ripple effect whenever it happens.  When I disable Windows Ink, it still happens, but without the ripple and less frequently. 

 

Is this a known problem with a known fix?  It makes it pretty much impossible to use the whiteboard.

 

EDIT:  I accidentally added this discussion to the wrong place, but I don't see how to move or delete it.

3 REPLIES 3

CarlaA
Zoom Moderator
Zoom Moderator

Hi @Josh_314, thank you for your contribution to the Zoom community! We are so happy to have you here.. Our experts will get back to you with a response, but in the meantime, we encourage fellow community members to also share their knowledge on this topic!

 

Carla,
Zoom Community Team

kaeverett
Listener

I have a faculty member having the same issue and would like to know a solution as well.

CarlaA
Zoom Moderator
Zoom Moderator

Hi @kaeverett and @Josh_314 , if you are using the in-meeting annotation tool I believe this reply, https://community.zoom.com/t5/Whiteboard/Can-t-write-as-smoothly-in-Whiteboard-anymore/m-p/70466/hig... by @dilan_nxtgen will assist you in fixing the issue you are encountering. 

 

If you find it helpful, please be sure to give their reply a like. Thank you!

Carla,
Zoom Community Team