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PDF Upload Button not Showing Up in Whiteboard


I'm a veteran Zoom user for my Math and Physics Teaching Company...and I'm THRILLED to see we can finally upload pdfs. 

I'm the only account holder, thus the admin. I have made sure the toggle is set to allow me (and my students) to upload pdfs and images, etc. to whiteboard. 

HOWEVER - the option is simply NOT showing up in my whiteboards in meetings. I have restarted my mac, I have quit and restarted Zoom. I am logged in.  (Zoom 5.16.6)

Both Zoom and Mac are current. 


HELP! I'm losing it!


Attendee | Zoom Employee
Attendee | Zoom Employee

Hi @rrlarter42 I'm so sorry about the inconvenience. Could you send us a screen recording or file a support ticket with us so that we can look into this ASAP for you?

Thank you. I'm trying to chat with support right now be honest I'm not feeling super optimistic about the person I'm speaking with.     Ticket number TS0157339