Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-05-11 12:55 AM
I love the look of the new Zoom Whiteboard, and I was so excited to try it with colleagues.
I created a whiteboard on my zoom account and then shared it by clicking on the bottom task bar in a meeting.
The participants could see my whiteboard and I could add to it, but they couldn't.
I've enabled the in-meeting whiteboard on my online zoom admin account:
I then tried to share directly to participants emails, but it said that I couldn't share as it was disabled by my administrator: this is someone from within my organisation.
Any ideas please?
2022-05-11 05:06 AM
When first creating a Whiteboard there is a dropdown that has two options: All participants can edit, and All participants can view. Is it possible the latter was selected? This option is on the left of the Open and Collaborate button which launches the Whiteboard.
As for sharing with users external to your organization, this would first need to be enabled by an administrator. You could ask them if this is possible and provide them with this article with more information: https://support.zoom.us/hc/en-us/articles/5056584333325
If this helped, please remember to click on the "Accept as Solution" button below.
2024-03-22 01:21 AM
Dear Patricia,
I'm so frustrated with Zoom right now I can barely contain myself.
I've been using Zoom since covid shut down my F2F corporate facilitation. Since then I've slowly worked out what tools I can use. I'm now DEEPLY engaged in the use of the whiteboard for shared visual feedback from multiple participants, as well as the whiteboard within the breakout room function.
However, starting what seems like 6 months ago, the 'new' whiteboard came out and suddenly only I, the administrator - could annotate.
I just spent an hour with my colleague trying to trouble shoot. We have discovered the option to revert whiteboards to 'classic' which seems to fix some of the problems. But within the breakout rooms the trouble of 'new' vs 'classic' remains.
It boggles me that a perfectly functional tool has been 'upgraded' to become totally useless to me. And frankly, given the opacity of Zoom's functions now, I'm open to trying a different online facilitation model.
But before I do, let's see if you can find a straightforward solution for me. Please note: my participants use zoom through the web as well as the browser version; mac as well as pc; and laptop as well as handphone. And many are not digitally fluent. So any solution that requires them to go into settings and locate a toggle to switch is really not a solution at all.
I look forward to your reply,
William
2022-05-11 01:55 PM
I have a user in my organization with the same problem: we can share a whiteboard with him, but he cannot share a whiteboard with anyone, although we confirmed that he is logged in properly to our account using SSO.