Get the admin rights when there is a single user (owner role)

[Anastasens]

Dear community, 

I've been searching this information without any success. 

I am the owner of a Zoom account. 

I want to give access to the whiteboards to my clients but I am unable to do it when I try to change the settings. 

I have the following message when I try to change the Default Access Level to Anyone: "Your admin has disabled this setting for your organization".

But I am the only user!

So as the owner, I should be admin by default.

Have you ever faced this challenge?

Thank you in advance for your help

Anne Betton

[YaBoiB]

Hello @Anastasens, 

 Are you sure that you are on the latest version of the Zoom Software, because when I look in my account settings > whiteboard settings >out of meeting whiteboard, I am not seeing the same results that you are. 

This could also be if you are on a basic account (not a paid account) the admin for that account would be Zoom even if you are a admin/owner and we can allow or disallow certain settings. 

 Here is what my settings look like on version 5.13.2

Regards,

Brandon

[Anastasens]

Hello Brandon, 

Thank you for your quick response. 

I have checked and updated with the version 5.13.3. I still have the same menu / options.

I have a licensed account (pro). 

I work on Mac. Would it explain the difference?

Thank you

Anne

[impact-training]

Apologies  Anne - this is not a solution...but I have the same problem with my PC (Windows). I can work on the whiteboard apart from meetings, save it, but I cannot share it unless I export it to pdf or PNG. Hopefully somebody has a solution at hand

Wolfgang

[YaBoiB]

Hello All, 

 There is the possibility that whoever admins the accounts that you are on is not allowing the whiteboards to be shared. I know that some companies admins lock certain functionality. I am on a mac as well @Anastasens so you should see the same settings as I am, only Zoom's admins have not locked the ability for me to share my whiteboards. This does not look like a bug to me, but may be a setting that is locked. If you are on a Company Zoom account or organizational Zoom account that could be the reasoning why this is not available to you. If you go to your account page, it should say the email address or member of your organization that administrator the main account. 

Let me know if that is helpful for you. 

Brandon

[AndySmithai]

I have the same problem (Mac OS) - paid account, I'm the sole owner, and I have admin access. It would be helpful to know where the relevant admin setting is!