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Can't upload anything to Zoom whiteboard even with settings enabled

lcrp
Listener

We are having trouble finding the option to upload images, pdfs, etc. on the Zoom whiteboard. This goes for all organizational and external users. On the backend we have enabled uploading capabilities for all users, but the option is not available in the whiteboard while using it. What can we do?

3 REPLIES 3

BakerHe
Attendee | Zoom Employee
Attendee | Zoom Employee

Hi @lcrp  can you see this upload icon on your toolbar(left side of the view)

BakerHe_1-1699051511957.png

If you can't see this icon, please ensure you enable the setting

 

BakerHe_3-1699052298706.png

 

 

If you already enable this setting, but still can't this icon

I want to know which platform you are using : zoom desktop client, browser, zoom room, mac, windows, linux or ...

FYI : We can't upload images when we are using zoom room + shared zoom room account + whiteboard. 

 

 

 

mjstewart
Listener

I am also having this problem - the upload icon is not visible even though it is enabled in settings. I have a Mac.  I found an article that said I need to contact support, but cannot find out how to contact support. The bot could not help me.

QQ4
Listener

I am also having this issue: 

The upload button is visible in the meeting toolbar, I can select a document to upload, but then it just fails and says "no permission". 

This is even with the permissions to upload granted on the back end admin. I have tried uploading from an internal employees laptop and from my own external laptop, both get the same response. Any suggestions?