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recovering a permanent deleted recording from empty trash

rangel
Listener

Hi all

one of my users seems to have deleted cloud recordings and emptied the trash - any way to recover those

4 REPLIES 4

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so support team can check backend if recording is still available in the cloud.

 

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Cheers!

J-Zoom-ATL
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@rangel Meeting recordings are deleted permanently 24 hours after being emptied from the trash. If it has been less than 24 hours, please contact Zoom support with the meeting ID, date, and time to see if it can be recovered. 

Reference: https://support.zoom.us/hc/en-us/articles/4414397195277 

SecretSauce
Listener

Can admins recover a recording after it's been deleted from trash? @J-Zoom-ATL 

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hey, @SecretSauce.  See my answer to your other post here:

https://community.zoom.com/t5/OnZoom/Recording-Deleted-From-Trash/m-p/131115/highlight/true#M2869 


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