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"Zoom Quit Unexpectedly" Pops Up Every Time I Start Zoom

BrendaAslyn
Listener

Every time I start Zoom, a prompt which says "Zoom Quit Unexpectedly" appears. I can login after closing this prompt, but whenever I end Zoom and start again, it will still pop up. Please help!

5 REPLIES 5

olivleonardo
Listener

It's been happening to me too, since the last update!

jcouncil
Listener

Work around til they fix it:

In Settings:  Video, advanced, disable "optimize video quality with de-noise"

 

This appears to be incompatable with some HW, and possibly in conjunction with low resource availabiliyt (eg low memory)

 

I haven't tested the why's of it, but this is a quick fix.

 

Thank you so much for answering, but I need to say that here it still didn’t solve it!

Nope.  In fact, when I click on "settings", I get the same message THREE more times.  

 

Wow, Zoom.  I guess we get what we paid for, huh?  

violetlday
Listener

Zoom is always quitting now when I am screen sharing..... HELP!!!!! Happened after last update...ZOOM PLEASE FIX THIS.... it is causing major problems