Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2021-09-17 03:39 AM - last edited on 2023-04-17 03:33 PM by Bri
Where is Account Management?
Please change to personal. In addition, please cancel your PayPal bill.
Thank you.
2021-09-17 03:40 AM
Please downgrade your subscription to a free one.
2021-09-17 07:36 AM
To downgrade your subscription, you can follow the instructions here: https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription
2022-04-01 02:40 AM
Why so hard to respond to a simple question: "Where is Account Management?" I have also been told to start and have been looking for it for weeks.
For some reason. I also find that I ask "A," and someone replies to a completely different question of their own choice. I wish I could have done that in college!
2022-04-12 07:53 AM
Where is Account Management? Cannot get a direct response.
2022-05-25 02:12 PM
Hi @ShimakoNishida @ryost @GottaBeUserFrie , you can access Account Management by heading to https://zoom.us/profile.. After signing in, locate the tab on the left-hand side "Account Management" that will be nestled under ADMIN.
I hope this helps! If this answered your question, please select Accept as Solution.
Moderator
Zoom Community Team
2022-05-25 09:58 PM
1) Zoom tells customers to ask questions here.
2) Can't get live help even as a paying member.
3) Zoom waits eight months before responding.
4) I was following Zoom instructions. The very first step was to find this. It was not in the application.
5) The AIBot cannot answer the simplest of questions.
6) Online instructions are incorrect.
7) Online help is out of date, incomplete and wrong.
Your terms say you don't guarantee that work or do anything, and just in case you do, they allow you to change them at any time.
The only thing guaranteed in the agreement is that we have to pay, and we have zero rights. This used to be referred to as consumer fraud, but since the only way we can access zoom and use it is agree to pay you for nothing.
This is legal theft. And we have no options.
2022-05-27 02:04 PM
Hi @GottaBeUserFrie , I understand this is frustrating and I'm doing my best to assist as best I can. Can you be more specific as to what you mean by "The very first step was to find this. It was not in the application". Are you unable to locate account management with the steps I suggested?
Keep me updated.
2022-05-27 06:40 PM
It says something about a company if their staff can't get to a paid customer question for that length of time. I can't imagine being in your place.
I had a problem and could not figure it out. I was shown a set of instructions on Zoom. The first step was to find Account Management. It was no where to be found.
I don't recall which problem I was trying to resolve. But subsequently I have learned that some features are only available online, and others only in the app, and that the instructions on zoom.com assume you in the right application, and if you are using the application, instructions may not be relevent to mac users.
Help documentation needs to match what the user is using. It would be like finding the user guide that came with a dishwasher was for a Mustang Convertable.
I'm certain that there are a number of users who happen to have the equipment that matches support documentation. And I'm sure that your largest clients get the support they need. Perhaps Zoom should have limited itself to those with the most common equipment and most common needs. Zoom is clearly unable to provide customer support.