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Video recording missing

PollyUk
Listener

I have the basic plan. I recorded a meeting, with hosts permission yesterday but cannot find the video.

i recorded it to iCloud where I have an account. All replies gratefully received.

4 REPLIES 4

ZoomZoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, Polly.

 

Basic plan only allows for local recording. Try looking for it here: 

  • Mac: /Users/[Username]/Documents/Zoom

This link might help with more insights:  https://support.zoom.us/hc/en-us/articles/206277393-Finding-and-viewing-local-recordings

 

 

 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

I forgot to say I recorded on my IPad…so not sure what to do next 🥹

ZoomZoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, Polly.

 

I am sorry to say that local recording is not supported on iOS, iPad, or Android devices. The only option in a iPad would be cloud recording but this is only for paid accounts.

 

For more: https://support.zoom.us/hc/en-us/articles/201362473-Enabling-and-starting-local-recordings

 

 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz

Would Zoom still have the recording on file? I would be happy to upgrade my membership in order to access it.

Many thanks…PollyUk