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I am having the same issue. I have a ASUS Zenbook UX363EA and a Logitech H820e headset. The headset works fine with Teams, Google Voice, and video in browser (YouTube, etc.). It constantly fails to connect when I open Zoom. If I reboot, the problem will go away for 10 minutes. Then in the middle of a Zoom conference the headset stops working. and I get the message Zoom cannot detect the microphone and/or speakers.
I have downloaded all the latest drivers from ASUS.com/us.
I am still not sure if this is Zoom or the laptop... but the fact that the headset works with other software makes me suspect Zoom.