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Host fails to launch


I am running Windows 10 on an Intell i5-5200U Dell Inspiron 5548 laptop. Zoom does not launch a Join or Host meeting. When clicking on either, they both go blank and nothing further occurs. This happened after updating Zoom last November. I had temporary success by making some changes in CMD admin mode DOS window. Now that doesn't work either with the latest update. What can be done?


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @jguter 


Please try uninstalling your current version of Zoom. Don't worry, you won't lose anything! Once uninstalled, then install the latest version.


Updating Zoom to the latest version 

Uninstalling and reinstalling the Zoom application 


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