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Disable phone in participation

xyZoom
Listener

Hi, I upgraded from the free plan to the PRO plan today. I had no audio issues on the free plan, my mike and headset are working fine. Now, on the pro plan, I can't hear anybody and nobody hears me.

In the bottom left corner I get this headphone picture with the saying connect audio and then the list of phone numbers appear. I don't want that but don't know what to change to stop this. Any advice please? 

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hey, @xyZoom

 

I don't think I've ever heard of anything like this being cause by upgrading from Basic to Pro. 

 

I know the Zoom Support articles can be a little technical, but try troubleshooting using this one which is made for your situation:

https://support.zoom.us/hc/en-us/articles/7302459648397-Troubleshooting-audio-issues 

 

If this does not fix your issue, it might highlight something that we can advise you on.  After troubleshooting, come back and provide more information if you can.


Ray - GoodClix.com / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !