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Disable phone in participation


Hi, I upgraded from the free plan to the PRO plan today. I had no audio issues on the free plan, my mike and headset are working fine. Now, on the pro plan, I can't hear anybody and nobody hears me.

In the bottom left corner I get this headphone picture with the saying connect audio and then the list of phone numbers appear. I don't want that but don't know what to change to stop this. Any advice please? 


Community Champion | Customer
Community Champion | Customer

Hey, @xyZoom


I don't think I've ever heard of anything like this being cause by upgrading from Basic to Pro. 


I know the Zoom Support articles can be a little technical, but try troubleshooting using this one which is made for your situation: 


If this does not fix your issue, it might highlight something that we can advise you on.  After troubleshooting, come back and provide more information if you can.

Ray - / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !