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I would like to advise with you on several ideas to setup an internal Helpdesk channel in Zoom.
This is a new concept that we would like to implement in our support as we are not always at our desks due to interventions/etc.
The same way there is a shared mailbox for IT support, we need to setup a Zoom account/channel as well.
- Is there an option to create such a room/channel/user where issues can be shared with Helpdesk ?
- Can we restrict the visibility in the Helpdesk room/group/channel - users should not be able to see each others issues ?
- Is there an option to set this up and avoid logging out of the personal Zoom account ?
The easiest way to do this if we create a Zoom account with the Helpdesk email but I am sure there are other 'techinical' options.
Please, let me know what you think.
I am curious to know if you made any headway on this project. We currently have a helpdesk solution that accept emails to create tickets, and my idea was to have something handle inbound zoom chat messages and translate those to email, but your idea seems promising.