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Cant update Zoom Version 5.10.6 on win 7 , error code 10003

adzeem
Listener

Need help ,i cant update latest version of zoom on windows 7

2 REPLIES 2

Shaimaa
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @adzeem 

Thanks for your contribution to Zoom support. The error 10003 is common. You can fix it if you follow the instructions below.

 

  1. Right-click the installation package and select Properties

  2. Tab to “Digital Signatures, “and select the “Zoom Video Com…“ in the signature list, then click Details

Shaimaa_7-1653978288482.png

 

3. Click “View Certificate. “

 
 
Shaimaa_8-1653978313260.png

 

 

 

4. Choose the Install Certificate

 
 
Shaimaa_9-1653978332702.png

 

 

5. Click Local Machine, then click Next

 
 
Shaimaa_10-1653978361366.png

 

 

 

6. Select “Place all certificates in the following store“ and then click Browse

 
 
Shaimaa_11-1653978380914.png

 

 

7. Select “Trusted Root Certification Authorities“and click OK

 
 
Shaimaa_12-1653978397533.png

 

 

8. Click Next, then Finished

 
 

 



Please like any post that helped you; please mark solutions so others can find them!

CarlaA
Zoom Moderator
Zoom Moderator

Hi @adzeem ! 

 

Was @Shaimaa response helpful? If so, please don't forget to click the Accept as Solution button! This will help other community members with a similar question easily find your post. 

 

Zoom Community Team