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zoomroom whiteboard Release 5.11.3

wimba
Listener | Zoom Partner
Listener | Zoom Partner

We experience major issue with the whiteboard functionality in the latest zoomroom release 5.11.3. We are a Zoom partner and integrator building zoomrooms for education using a touch board (samsung Flip or Ctouch) to make annotations in the classroom and to share this content with remote participants/students. 

What we see is :

1. The functionality of the whiteboard is different when sharing the whiteboard in the zoomroom session compared to not sharing the whiteboard. When the whiteboard is not shared it is possible to move the content with a hand icon, to use additional forms, etc etc. 

When the teacher wants to share that board, some functions dissapear, there are less icons and less possibilities. THis is confusion. 

2. When sharing a whiteboard that has been made on the touchboard, the whiteboard content magnifies and the teacher has to zoom out to see the picture previously made

3. When clicking on the pen symbol and writing on the touchboard it happens that the drawing is selected which prevents to continue to write. Clicking on the pen allows again to write until the selection is trigger again, spontaneous 

 

This behavior is not acceptable for our clients and we are considering to roll back to Release 5.10.

Do you see similar behavior and will those issues be resolved in the next release, hopefully coming soon

 

1 ACCEPTED SOLUTION

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @wimba

 

 Yes, we are aware of the whiteboard issues to date and we are working on a solution in the 5.12.0 version that is targeted to be released on September 26th. Please check out the release notes for more information on these bugs. 

 

Thanks,

Brandon 

If this response was helpful for you, please do not forget to click on the accepted solutions button!

View solution in original post

1 REPLY 1

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @wimba

 

 Yes, we are aware of the whiteboard issues to date and we are working on a solution in the 5.12.0 version that is targeted to be released on September 26th. Please check out the release notes for more information on these bugs. 

 

Thanks,

Brandon 

If this response was helpful for you, please do not forget to click on the accepted solutions button!