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My zoom can't change the background, when I kick in the green background, I lose my whole body, if I don't kick in, I have the blue background, it can't be replaced. Is there anything related to the zoom version that is not compatible with the device or is there a way. I don't have to zoom in, I have to change the background to synchronize with the whole class
Have you verified your computer meets the system requirements to use virtual backgrounds? Requirements can be found here: https://support.zoom.us/hc/en-us/articles/360043484511