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2022-10-25 02:42 PM
The size of closed captions in a meeting using Zoom Rooms is much smaller than the closed captions in a meeting using the Zoom Desktop Client. The attached screenshots display the difference in caption size.
In both screenshots I have used the respective closed caption settings to increase the size of captions as much as possible. The problem is simply that the maximum size for closed captions when using Zoom Rooms is significantly smaller than when using the Zoom Desktop Client.
This is a major issue for our organization because we have recently purchased multiple Zoom Rooms licenses and completed substantial hardware changes to 3 of our meeting spaces, which now all depend on Zoom Rooms, but are serving an audience that is heavily dependent on the availability (and legibility) of closed captions.
We are using Zoom Rooms via an installation of the Zoom Rooms for Conference Rooms and Touchscreen Displays on a Windows computer, and an installation of the Zoom Rooms Controller app on an iPad.