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Zoom Room fails to join Teams meeting

charlieg
Listener

I have followed the instructions from the following guides and am unable to resolve an issue after troubleshooting:

 

https://support.zoom.us/hc/en-us/articles/360001163206-Joining-a-third-party-meeting-from-a-Zoom-Roo...

 

https://support.zoom.us/hc/en-us/articles/203847179

 

When I send a Teams meeting invite to the room, everything functions as expected. The join button appears with the meeting host and the time displayed on the controller.  The issue is when I click Join, the controller shows the loading screen for MS Teams, and then immediately exits without any error code being displayed. Can anyone offer any guidance on what I may be doing wrong? Any help would be greatly appreciated! Thanks

2 REPLIES 2

Ilyassov_Timur
Listener

HI @charlieg 

 

I have same issue when I try to Join MS Teams meeting from domain network. When I connect Zoom Room to external network (Cellular) all works fine. Do you have MS Teams in your organisation? Can you test your Zoom Room with external network?

HSB
Listener

Exact same issue happening to me - did you resolve it?  Can you post answer here?

Thanks!