Zoom Room fails to join Teams meeting

[charlieg]

I have followed the instructions from the following guides and am unable to resolve an issue after troubleshooting:

https://support.zoom.us/hc/en-us/articles/360001163206-Joining-a-third-party-meeting-from-a-Zoom-Roo...

https://support.zoom.us/hc/en-us/articles/203847179

When I send a Teams meeting invite to the room, everything functions as expected. The join button appears with the meeting host and the time displayed on the controller.  The issue is when I click Join, the controller shows the loading screen for MS Teams, and then immediately exits without any error code being displayed. Can anyone offer any guidance on what I may be doing wrong? Any help would be greatly appreciated! Thanks

[Ilyassov_Timur]

HI @charlieg 

I have same issue when I try to Join MS Teams meeting from domain network. When I connect Zoom Room to external network (Cellular) all works fine. Do you have MS Teams in your organisation? Can you test your Zoom Room with external network?

[HSB]

Exact same issue happening to me - did you resolve it?  Can you post answer here?

Thanks!