Zoom Room fails to join Teams meeting

[charlieg]

I have followed the instructions from the following guides and am unable to resolve an issue after troubleshooting:

https://support.zoom.us/hc/en-us/articles/360001163206-Joining-a-third-party-meeting-from-a-Zoom-Roo...

https://support.zoom.us/hc/en-us/articles/203847179

When I send a Teams meeting invite to the room, everything functions as expected. The join button appears with the meeting host and the time displayed on the controller.  The issue is when I click Join, the controller shows the loading screen for MS Teams, and then immediately exits without any error code being displayed. Can anyone offer any guidance on what I may be doing wrong? Any help would be greatly appreciated! Thanks

[Ilyassov_Timur]

HI @charlieg 

I have same issue when I try to Join MS Teams meeting from domain network. When I connect Zoom Room to external network (Cellular) all works fine. Do you have MS Teams in your organisation? Can you test your Zoom Room with external network?

[HSB]

Exact same issue happening to me - did you resolve it?  Can you post answer here?

Thanks!

[jmhand1964]

I am also having this same issue. I get the Join button on the controller, but when I join, it starts MS Teams and just as it is enabling the audio/video, teams shuts down. I am using a Mac Mini running High Sierra for the Zoom Room with an Owl Labs Pro camera/mic/speaker and and iPad Air Gen 4 running the latest iPadOS.  Any ideas what I can do to get this working?  I have no issues with Zoom meetings, Webex, or Google Meet. Just Teams.

[HSB]

We resolved this in our organization.   The issue was the use of Proofpoint.  Hover your mouse over the link in your Teams invite that says 'Click here to join the meeting' and see if you are using proofpoint or any other security tool that changes modifies the teams link for security reasons.   The link should only say 'https://teams.microsoft.com/...' with no modification from security tools.   Check with your internal security team to see if they modify the links in any way.     I don't know if this help anyone else cause there could be many reasons for it not to work, but this was our issue....

[jmhand1964]

I really appreciate the info. Unfortunately, that isn't the issue for us.  We are continuing to try making various changes to try to resolve, but nothing has worked yet. 

[HughieG]

Any update on this one? Having a similar issue in my organization and would love to hear if anyone has managed to resolve it. Thanks.