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Zoom Room Service account and MFA

PaulHargroveNZ
Listener

A customer has asked if they can enable MFA on the Zoom Room service account for M365 calendaring.

I don't think it's officially supported as there is nowhere to add the MFA token to the room so although you may be able to authenticate the web portal, the room won't be able to check for meetings.

If MFA is mandatory, then my recommendation would be to add the MFA to the service account, and then create a Conditional Access policy for excluding the IP address of the Zoom Room / Zoom Cloud service.

Thoughts/comments are welcome.

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