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Zoom Room Pairing not working with Poly X30 and TC8

NIKTEK
Listener

We have a Poly X30 video bar for the conference room.  It has a TC8 controller.  It is in ZOOM ROOM mode.  The X30 logs in to ZOOM ROOMS just find and offers a pairing CODE on the TOP right corner.  The controller connects (pairs) to the TC8 controller and asks for a ZOOM PAIRING code and fails to connect.  We try over and over.   We reboot devices, both are available on the network.

1 REPLY 1

ChrisO
Community Champion | Customer
Community Champion | Customer

Hi NIKTEK,

 

I have never been able to get a controller to pair with a room using a pairing code. The only reliable method I have found is connecting both devices via "Activation Code".


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