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Zoom Room Audio Issue with Google Meets

ValDC
Listener

Hello.

I have an issue with 2 zoom rooms out of 2.

During a Zoom Call everything works fine.

During a call using Google Meets:

- participants can hear me
- I can't hear participants: no audio comes out of the speaker, i can't hear anyone connected from their homes.

 

I reinstalled the software, executed as admin, updated/upgraded iPads and Windows softwares, checked the devices one by one, everything is in order.

I can't figure out why during a Google Meets call the zoom room won't make me hear audio.

 

Anyone has any hint?

Thanks!

4 REPLIES 4

davidBfromParis
Listener

I have the same issue

Sometimes we can't also hear participants in the room 

 

I downgraded on version zoom Rooms.5.15.7 and it solves my issue
I think it's a bug introduces in the 5.17   (reproducted on my side on 5.17.1 and 5.17.5)

Thanks, I will try this!

will let you know!

LyNICZoom
Listener

Same issue here with 5.17.5 and 5.17.6 with Teams Integration, we cant hear online participants. However downgrading to 5.16.10 fixes audio issue in Teams, audio in Zoom meetings are fine.

LyNICZoom
Listener

latest update v5.17.8 fixed Teams audio issue via Zoom DGJ