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Recovering Recordings

Mindtapgrp
Listener

Hello Zoomies,

 

 I recently recorded a zoom call and can't find or recover the recording. Can someone assist with this issue?

 

Thanks

3 REPLIES 3

Bri
Zoom Moderator
Zoom Moderator

Hi @Mindtapgrp! Was it a cloud or local recording? 

It was the cloud recording.

Bigshout
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi Mindtapgrp, if you cannot see the recording within the portal, you will need to raise a ticket with Zoom Support, They will have access to your account once you provide permission and can then search the back end for the recording. 

Options to contact support can be found via this link https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support