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No speaker thumbnail in cloud recording from Zoom Room

neve
Attendee

Even though I have "Record active speaker with shared screen" enabled for this room, when I record an instant meeting, It does not record the room's cameras in the top right corner, I only get content. If there is no content, I get the camera view.

1 ACCEPTED SOLUTION

shaneatzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@neve Please open a support ticket for this issue.  Thanks!

Shane
Architect @ Zoom

View solution in original post

2 REPLIES 2

shaneatzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@neve Please open a support ticket for this issue.  Thanks!

Shane
Architect @ Zoom

Rere
Listener

HOw do you open a support ticket?