Meet all specs, no video background available! - Zoom Community

I meet the specs but still can upload a MP4 video background....I have a Ideapad 3 i3 2 cores zoom version 5.10.1 (4420)

1 REPLY 1

Hi Ahirschp

I would suggest that you could please update your zoom app to the latest version.

Also please make sure that you meet the spec

Please check below for the detail requirement :

Virtual Background requirements for Zoom desktop client Windows Image only without a physical green screen

Zoom desktop client, version 5.2.0 or higher
Windows 7, 8, and 10 (64-bit)
Supported processors
- Intel i3
  - 2 cores or higher
  - 5th generation or higher
- Intel i5
  - 2 cores or higher
  - 3rd generation or higher
- Intel i7
  - 2 cores or higher
  - 3rd generation or higher
- Intel i9
  - 2 cores or higher
  - 3rd generation or higher
- AMD
  - 8 logical cores
  - 3.0Ghz or higher

Image only with a physical green screen

Zoom desktop client, version 3.5 or higher
Supported processors
- Intel 2 cores with 2.0Ghz or higher (i5/i7 or AMD equivalent) processor
- AMD Ryzen 5/7/9 or higher

Video without a physical green screen

Zoom desktop client, version 4.6.4 or higher
Windows 7, 8, or 10 (64-bit)
Supported processors (720p background video)
- Intel i5, i7, i9
  - 2 cores or higher
  - 6th generation or higher
  - Excludes Atom and Y series
  - Processor must have Intel GPU
  - OS must be Windows 10, 64-bit
Supported processors (1080p background video)
- Intel i5
  - 4 cores or higher
  - 6th generation or higher
  - Excludes U series
- Intel i7, i9, Xeon
  - 4 cores or higher
  - 4th generation or higher
- Intel CPU with HD 620 integrated graphics requires the following:
  - Windows 10, 64-bit
  - Zoom client version 5.0.4 or higher
  - Driver version 26.20.xx.xx or higher
  - i7 2 cores; OR
  - i5 2 cores with major version 26.20 or higher and minor version 7323 or higher
- Other Intel processors
  - 6 cores or higher
  - 4th generation or higher
  - Excludes Atom and Y series
- Non-Intel processors
  - 8 cores or higher with 3.0GHz or higher; OR
  - 12 cores or higher
- AMD - Ryzen 5/7/9 or higher

Video with a physical green screen

Zoom desktop client, version 4.6.4 or higher
Windows 7, 8, or 10 (64-bit)
Supported processors (720p background video)
- Intel i5, i7, i9
  - 2 cores or higher
  - 6th generation or higher
  - Excludes Atom and Y series
- Intel i5, i7, i9, Xeon
  - 4 cores or higher
- Other Intel processors
  - 6 cores or higher
  - Excludes Atom and Y series
- Non-Intel processors
  - 6 cores or higher with 3.0GHz frequency or higher; OR
  - 8 cores or higher; OR
  - AMD - Ryzen 5/7/9 or higher
Supported processors (1080p background video)
- Intel i5
  - 4 cores or higher
  - 5th generation or higher
- Intel i7
  - 4 cores or higher
  - 2nd generation or higher
- Intel i9, Xeon
  - 4 cores or higher
- Other Intel processors
  - 6 cores or higher
  - Excludes Atom and Y series
- Non-Intel processors
  - 8 cores or higher with 3.0GHz frequency or higher; OR
  - 12 cores or higher; OR
  - AMD - Ryzen 5/7/9 or higher

macOS Image only without a physical green screen

Zoom desktop client, 4.6.0 or higher
macOS version 10.13 or higher
Supported processors
- Apple M1
- i5 - 2 cores or higher, 6th generation or higher
  Note: 6th generation i5 dual-core processor, requires macOS 10.14 or higher
- i7 - 4 cores or higher, 4th generation or higher

Image only with a physical green screen

Zoom desktop client, version 3.5 or higher
Supported processors
- Apple M1
- 2 cores, 2Ghz or higher (i5/i7 or AMD equivalent)

Video without a physical green screen

Zoom desktop client, version 4.6.4 or higher
macOS 10.13 or later
Supported processors (720p background video)
- Apple M1 (Macbook Air and Pro)
- Intel i5
  - 2 cores or higher
  - 6th generation or higher
  - macOS 10.14 or higher
- Intel i5, i7, i9, Xeon
  - 4 cores or higher
- Intel i7, i9, Xeon
  - 2 cores or higher
  - 6th generation or higher
- Other Intel processors
  - 6 cores or higher
  - Excludes Atom and Y series
- Non-Intel processors
  - 8 cores or higher
Supported processors (1080p background video)
- Apple M1 (Macbook Pro only)
- Intel i5
  - 4 cores or higher, 5th generation or higher; OR
  - 2 cores, 7th generation or higher, and 2.0Ghz or higher
- Intel i7
  - 4 cores or higher
  - 2nd generation or higher
- Intel i9, Xeon
  - 4 cores or higher
- Other Intel processors
  - 6 cores or higher
  - Excludes Atom and Y series
- Non-Intel processors
  - 8 cores or higher

Video with a physical green screen

Zoom desktop client, version 4.6.4 or higher
macOS 10.9 or later
Supported processors (720p background video)
- Apple M1
- Intel i5, i7, i9
  - 2 cores
  - 6th generation or higher
  - Excludes Atom and Y series
- Intel i5, i7, i9, Xeon
  - 4 cores or higher
- Other Intel processors
  - 6 cores or higher
  - Excludes Atom and Y series
- Non-Intel processors
  - 8 cores or higher
Supported processors (1080p background video)
- Apple M1
- Intel i5
  - 4 cores
  - 5th generation or higher
- Intel i7
  - 4 cores or higher
  - 2nd generation or higher
- Intel i9 and Xeon
  - 4 cores or higher
- Other Intel processors
  - 6 cores or higher
  - Excludes Atom and Y series
- Non-Intel processors
  - 8 cores or higher

Linux

Zoom desktop client, version 2.0 or higher
2 cores, 2Ghz or higher (i5/i7 or AMD equivalent) processor
A physical green screen

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