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Error message when Screen Sharing in Personal Zoom Room


When attempting to Share content from a Zoom client, be it laptop or mobile, to a Personal Zoom Room, the action fails and the following error message is shown:


  • This Zoom for Home device does not allow others to pair. (screenshot attached)

This Personal Zoom Room was created within a Zoom Rooms portal and paired via the pairing process at


The Zoom client software on both devices is updated to the latest version.
The Zoom Rooms software is:  5.17.5

The Pro Device setting within the Zoom Rooms settings is turned ON
The hardware is a Neat Bar NFB1.20


If anyone has seen this issue, please reach out. Otherwise, I will open a ticket.