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2023-01-25 10:31 AM
We have dozens of Crestron TSW-1060s that operate as Zoom Room controllers for us, but as of this morning are unable to launch zoom. We receive the message, "Application could not be installed. Please ensure there is an internet connection." There is definitely an internet connection so there is some issue with these specific models and connecting to Zoom. Anyone know how to resolve?
2023-01-25 10:58 AM
Same exact issue for us as well popped up today.
2023-01-25 11:03 AM
Yes, same issue here at multiple sites.
2023-01-25 12:29 PM
Same exact issue here. Anyone determine a fix?
2023-01-25 12:41 PM
Same issue here. Only confirmed in two of three rooms at one site. Hoping other rooms are not affected.
2023-01-25 12:41 PM
Our locations are also having this issue, you are not alone!
2023-01-25 01:44 PM
Found a quick fix, but looks like this was the result of Crestron trying to push Zoom Rooms version 5.13 to these devices. Also, guess Zoom may stop working on these devices early next year: Advance notice of end of support for Zoom Rooms Android Controller on legacy hardware devices – Zoo...
For the fix:
1. Access the web IP of the controller
2. Update the "Zoom Room Page Flip" setting under "Applications"
3. This will cause device to enter reboot
4. Once rebooted the device will start back up, connected, but signed out of Zoom
5. Select whether the device is a controller or scheduler, enter in the activation code, and all set. The device will now be on 5.13 and can join ad hoc Teams meetings from the Zoom API. You can then revert the Zoom Room Page Flip setting to what you had originally.
Hope this helps.
2023-01-25 01:45 PM
We are having the same issue in our rooms that have a TSW-1060 controller as well, rooms that have Creston Mercury controllers and iPads are unaffected. Seems to be specifically related to this model.
2023-01-25 01:46 PM
2023-01-25 03:34 PM
Hi Jonathan, can you post the fix? I don’t have a login to see the solution. Thanks!
2023-01-25 03:37 PM
For now, I've seen this page change like 3 times already.
2023-01-25 05:40 PM
2023-01-26 07:22 AM
Haven't seen it before.
2023-01-25 01:46 PM
TSW-1060 Android version 5.1.1
Zoom control app 5.13.5 (in 5.12... worked fine)
Win - ZoomRoom app 5.13.5
I'm guessing it has something to do with it https://support.crestron.com/app/answers/detail/a_id/1001819
2023-01-25 02:05 PM - edited 2023-01-25 02:26 PM
2023-01-25 04:54 PM
We got hit too. This is awful
2023-01-26 10:16 AM
Same issue with 3 TSW-760 units.
2023-01-26 12:20 PM
We've found that the Crestron fix works if you do it from the panel, not from the web interface