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Welcome to the Primary & Secondary Community Forum!

The Primary & Secondary community forum is a place for Zoom users to collaborate, seek support, and exchange knowledge in their success of using Zoom within the primary & secondary education industry.

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Email Sign-in Has Been Disabled

We are getting the message "Email Sign-in Has Been Disabled" when we try to host a meeting. We are able to schedule and invite others to a meeting, we are able to login to our account, but when we try to start the scheduled meeting (or just impromptu...

40 Min Time Limit

I first want to thank Zoom for providing their services to educators during the switch to a more digital platform. The one of the good things the Pandemic has brought to schools is the technology. I have always been more inclined to use technology in...

Happy Teacher Appreciation Week!

Dear Teachers, Our Education team here at Zoom wants to take this opportunity on Teacher Appreciation Week to thank you for your heroic work to educate the students of the world. You deserve more than just a week of appreciation, but we hope that the...

DF110 by • Community Champion | Zoom Employee
  • 459 Views
  • 1 replies
  • 5 likes

deleted video

hi. I have a doubt. Last year I had a premium account for education and I saved some recorded videos. But this year I forgot to pay and the videos deleted. Now I've paid again but I cannot find my videos and it's so important I hope you can help me

Leer by • Listener
  • 615 Views
  • 1 replies
  • 0 likes

40-minute limit removal - April 2022 update

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-p...

Johann by • Attendee | Zoom Employee
  • 339 Views
  • 0 replies
  • 1 likes

Filters

I was in a family meeting recently and someone discovered the filters for altering facial features. Two of use didn’t have that feature. I tried in my iPhone and my iPad, but neither has those filters available. Is there something special you have to...

Multiple Zoom clients for macOS now?

I often check Zoom versions and update our fleet (3000+) Mac. Yesterday, I see 5.10.1 so I grab it and scope it out via our MDM. 1. This morning I get a message in Zoom that I need the proper version for my device, an M1 Mac. Or something to that eff...

pmullen by • Listener
  • 239 Views
  • 0 replies
  • 0 likes

Problem screen-sharing Microsoft Word document

I am a volunteer English tutor working with adult learners over Zoom. Today, when I was screen-sharing a Word document, the document/program suddenly started jumping around -- with rapid, jerky up-and-down movement, as well as side-to-side movement i...

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