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Welcome to the Primary & Secondary Community Forum!

The Primary & Secondary community forum is a place for Zoom users to collaborate, seek support, and exchange knowledge in their success of using Zoom within the primary & secondary education industry.

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40-minute limit removal - April 2022 update

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on Jun...

Johann by • Attendee

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deleted video

hi. I have a doubt. Last year I had a premium account for education and I saved some recorded videos. But this year I forgot to pay and the videos deleted. Now I've paid again but I cannot find my videos and it's so important I hope you can help me

Leer by • Listener
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40-minute limit removal - April 2022 update

To address global efforts in support of primary and secondary (K-12) education during the pandemic, Zoom temporarily lifted the 40-minute time limit. This program is now definitively concluding on June 30, 2022, as most students have returned to in-p...

Johann by • Attendee
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Filters

I was in a family meeting recently and someone discovered the filters for altering facial features. Two of use didn’t have that feature. I tried in my iPhone and my iPad, but neither has those filters available. Is there something special you have to...

Multiple Zoom clients for macOS now?

I often check Zoom versions and update our fleet (3000+) Mac. Yesterday, I see 5.10.1 so I grab it and scope it out via our MDM. 1. This morning I get a message in Zoom that I need the proper version for my device, an M1 Mac. Or something to that eff...

pmullen by • Listener
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Problem screen-sharing Microsoft Word document

I am a volunteer English tutor working with adult learners over Zoom. Today, when I was screen-sharing a Word document, the document/program suddenly started jumping around -- with rapid, jerky up-and-down movement, as well as side-to-side movement i...

Zoom Meeting Whiteboard Functions

Good Day!I am new to Zoom so on a steep learning curve. Using Zoom on my iPad Mini 4 (iOS 15.3.1)My wife was thinking she might be able to use Zoom to remotely help our Grandson with his math challenges at school. Just wondering if it’s possible to p...

WillyB by • Listener
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Nate password reset email.

Even if you set the Nate Mail reception allowance setting, you cannot reset the password because the Nate Mail does not come. It is said that you can log in only by entering the security code due to five errors in the Nate account password, but there...

sosaki by • Listener
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