You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
hi I have same problem too. I use one phone number when I add another number with another user in first 10 minutes both phones work after 10 minutes both not work and in topic write text like in picture. "Your Account is inactive, please contact admin." I go admin panel Zoom everything is ok status active. I assigned 2 and 3 days. I wait and think its it maybe Zoom issue but still not working . I can't connect with number zoom support to solve the problem. Please what should I do what I do wrong . When I research in google there say two things "The admin may need to assign a Zoom Phone license or calling plan." but its ok I check many times... so what should I do. I need someone to help.
In picture last call been Aug 20
@Kevin11 , Yes, as long as the meeting and Zoom phone account does not go inactive. And the necessary Zoom Phone license is assigned. It should not suddenly go into inactive state unless it was specifically changed by any of your admins.
I suggest that you open up a support ticket via this link https://support.zoom.us/hc/en-us/requests/new. If in case it happens, this is to ensure that this issue/concern is looked at within your Zoom account.
If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.
Is the Zoom User account (not the Zoom Phone user extension) showing as Active state rather than Inactive? On our setup, we have found that some users become marked as Inactive Zoom users which disables their Zoom Phone user extension.
We believe this is some issue with our AD->Zoom account automation, but haven't investigated too much yet. If you are not using any kind of integration with your corporate AD or something else external, then this would not be your issue most likely/