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trouble setting up Zoom phone


I have ordered a zoom phone, and ported my number from goole voice.  When I set it up originally, I had set it up as an administrator account, not a direct account.  I was never able to add sms.  I unbundled the phone number and now have no working phone, no sms and no clear way to add it back in.  I am hoping someone can advise me as the self help options have no


Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi ellenesk,


One.  See if the google voice ported number is an unassigned number in your account.

Go to admin->phone system management->phone numbers->unassigned




two.  Your google voice ported number may be in unassigned.  If not, you should open a support ticket with zoom.  You can assign this number to your extension.


three.  If you do not mind getting a new number, you can choose Add and select a new number.  You can then assign the new number to your extension.


Four.  As to sms, you need to follow the support article below.


Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.


thanks,  eliot