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mute incoming calls from my phone while I'm on a call in my Zoom phone

emanders
Listener

Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app?

 

Context:

I'm using the Zoom app on my phone to make a call.

A call comes in from my phone (not zoom).

It rings in my ear while I'm on my Zoom phone call.

 

Can I mute it or send it straight to voicemail while I'm on another Zoom call?

 

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @emanders.  Sorry for the delay in getting to your question.

 

This particular ringing is most likely controlled by your phone's settings.  The Zoom app only controls it's own ringing.  Unfortunately, I'm not familiar with any setting that will suppress a phone's normal ring when another app is using the speaker/mic... other than perhaps the "Do Not Disturb" feature, which - if you're like me - is often forgotten and left on, and you end up missing calls later.  I'd suggest you try asking on a forum related to your specific phone to see if there's a phone-device setting that can do this.


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