cancel
Showing results for 
Search instead for 
Did you mean: 

how to get direct calls without putting the extension number?

levyx10
Listener

I just got started with Zoom phone, and I've noticed that the callers need to put an extension number that I chose to make the call.

how can I disable it? and just get a regular direct call?

TY.

 

1 REPLY 1

FORE-Craig
Community Champion | Customer
Community Champion | Customer

Hi @levyx10 

 

The easiest thing to do is to go to Admin > Phone System Management > Auto Receptionist in the Zoom web portal at https://zoom.us/profile, choose the Auto Receptionist and in the Business Hours section:

 

  • Set the Business Hours to 24/7
  • Set Greeting Prompt to Disable
  • Set Route to User, and select your Name from the drop-down menu presented

From that point on anyone calling the number will go directly to you. 

 

You should also go Personal > Phone > Settings, and configure the entire Call Handling section there.

 

I hope that helps!

 

Craig