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Setting up Auot Receptionist

Am I safe to assume when configuring my auto receptionist, if I choose to not have it go direct to IVR I need to set the custom hours of when the phone should ring internally and point the route call to an individual so that the line will ring?

Phone App

Hello, I signed up for Zoom phone last night and the app is able to make phone calls and receive, however, when i click SMS and want to start a new message it says .. You don't have a direct number. You cannot start a new conversation. Any help ? Tha...

Zoom Phone User - Disable Incoming Calls when on a call

Hi all, I am hoping for a solution here. I have a staff member who only uses Zoom Phone via the mobile app. He is not part of our main call flow, so he does not receive the incoming calls from the main auto-attendant / number. Only we can transfer ca...

Immediately dial linked phone number with zoom phone

Hey, I was wondering if anyone has found a way for a clickable phone number (tel or callto) to open up in zoom phone and immediately start dialing it. I have it working with the Windows default apps to show the number in app but the user still needs ...

Exit From On-Hold State

I have a State-mandated requirement that users be able to exit an "On Hold" state at any time but I can't find a reference to that anywhere. Did I miss it or does it not exist?

How can ensure that queue calls are routed to AVAILABLE users?

I'm trying to prevent call queue members from receiving queue calls when they are already in a (Zoom) call or meeting. I have the queue set to route to the user who has been idle the longest. Calls are being routed to users who are in (Zoom) meetings...

Goodbye! Tomorrow is my last day with my company so won't be on here any longer

I'm leaving my current consulting gig after many years and this account is linked to that company so won't be on here after tomorrow. We'll see if any future work involves Zoom Phone, if so I'll be back at that point! Been helpful being on this forum...

SMS not working

I am setting up Zoom Phone and SMS. I've gone through all the setup steps for SMS, campaigns, etc. And now I still can't text to or from my recently ported number. Is there a propagation time on any of this? The number came back as ported yesterday a...

Resolved! Can an SMS campaign be ACTIVE and PENDING at the same time?

SMS campaign is active. Has phone number assigned to to it.That same number shows : A campaign is currently pending on this numberIt has been active for a couple of weeks.There is only one campaign.I cannot send or receive SMSOnly one phone number.On...

How do I solve Error 503?

Hi all...I use ZOOM phone service through my work account, but I work from home. Each morning I start up ZOOM, I need to completely log out of ZOOM and restart the app before I can make calls. Several days ago, the resetting process no longer worked....

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Setting up Auot Receptionist

Phone App

Zoom Phone User - Disable Incoming Calls when on a call

Immediately dial linked phone number with zoom phone

Exit From On-Hold State

How can ensure that queue calls are routed to AVAILABLE users?

Goodbye! Tomorrow is my last day with my company so won't be on here any longer

SMS not working

Resolved! Can an SMS campaign be ACTIVE and PENDING at the same time?

How do I solve Error 503?

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Resolved! Can an SMS campaign be ACTIVE and PENDING at the same time?

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