Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Zoom Phones Caller ID

Just getting our company up and running with Zoom Phones. My question is about ensuring Caller ID is set up properly. I have a local number assigned to me. When I look in my settings, it says that caller ID is set to my company name, but when I test ...

mtavani by Listener
  • 7 replies

Incoming Caller ID with Call Queue

We answer incoming calls for two separate companies. When calling in, you know how to great the client based on the incoming caller ID (the name of our company pops up along with the client information). We have a call queue group set up for when our...

New Admin - How do I request features?

Hello there. I am a relatively new admin for a Zoom phone system with Poly phones.So far, my experience with configuring and administering our phone system can be summarized with this general statement:I find the system has been engineered to meet a ...

SMS campaign

We are a non-profit and a victim service provider. Do we need to create a brand and campaign to use SMS?Thanks!

CelinaA by Listener
  • 7 replies

Wie kann man einen Anruf zur Zentrale holen?

Hi,Ich habe das Problem, dass ich keine Anrufe auf einer anderen Leitung zur Zentrale holen kann (wenn die andere Leitung nicht besetzt ist). Ich habe keinen Schalter gefunden, der dass bewerkstelligen könnte. Kann man dass einstellen, und wenn ja wi...

Resolved! SMS Reporting or SMS Analytics

I am having issues finding a report setting that will allow me to see the total SMS being sent each week. I can get the leaderboard, but that does not include all of my users. Has anyone found a useful report that tracks SMS be user or call queue?

DECT Setup W60B

I have the W60b setup with three handsets all using the same number. I would like to set it up with each handset having their own number (separate lines) so each handset user can make calls. Thanks

capden by Listener
  • 4 replies