Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Metered Calling Credit

Do you know where can we check the available calling credits? I am not able to see any quantity listed on the account – just the next renewal date. I want to make sure we do not run out.

crissyd by Listener | Zoom Employee
  • 2 replies

Voicemail Message Header

I have end-users that are in need of hearing the voicemail message header when calling in from a third party phone. For example a user that has a wireless phone that they cannot put the Zoom app on are wanting to be able to call into a Zoom voicemail...

Teleco2 by Listener
  • 2 replies

Spam Calls on Zoom Phone

We recently have had a couple of our users receive spam calls. Has anyone else been having this happen? I searched the website on how to set a Zoom phone to filter our spam calls, but did not find anything. Any advice here? Thanks!

Changing the Default Line Key Label

By Default it looks like Zoom put in the label of a button to be "Username Extension". However some of the Yealink phones have smaller Line Key labels. Is there a way to change it in the provisioning template to say something like "LineKey1.Label." T...

RickCH by Listener
  • 5 replies

Resolved! Live broadcasting in iPhone

Hello guys,Yesterday I entered zoom with my iPhone, and when I shared my screen to others, it asked if I want to do a Live Broadcasting. I did start broadcasting, as it wouldn't let me share my iPhone's screen without doing so, but when I did it show...

Voicemail Retention Policy

I haven't been able to find a voicemail retention policy configuration page. Also, I haven't found any support pages describing the defaults of a policy. Does Zoom Phone have a default retention policy for voicemail messages? Is this a roadmap item a...