Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Multiple SMS Campaigns

Greetings. Currently, I'm only allowed to create one (1) SMS Campaign. What are options/ideas to have a second SMS Campaign? Could I create a new Business Account specific to a Department so I can have a 'second' SMS Campaign? Thoughts??

How do you use groups and sites in your environment.

Any advice? Wanting to get more details for searching and exporting users . I already have sites setup. No use of site codes. Sites are mostly setup for physical offices so E911 has physical address for end user. No physical Poly desk phones all are ...

Voicemail Time and Date for Message

It appears that when checking voicemail using a desk phone (Poly VVX 450 in this case) the system does not mention time or date of when the voicemail message was left. Is it possible to change this for it to be played back to the user so they know wh...

mojeda by Listener
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Overrun with spam calls

I saw a post saying that there was a spam filter in beta about two years ago, but what is Zoom doing to stop spam calls right now, in 2023? We just switched over from RingCentral about a month ago with 200+ numbers and the amount of spam calls we are...

Internal Incoming Calls Getting Rejected

One of my employees is not receiving incoming calls from other employees. She can make outgoing calls, but not receive them. We have checked her phone settings and all looks good. Her desktop phone (Yealink) will ring about a half a ring then the cal...

Moving one site into another one

I have a main Corp site Corp-Main, with several sub-sites, corp-fl, corp-ny. Each sub-site "almost" has the same settings for users vm, hold music etc as the Corp-Main. I want all sites to have same settings as Corp-main. If I move Corp-FL into Corp-...

bulk assign phone numbers to users in 1 step by name

Is there a way to bulk assign phone numbers to users in a single spreadsheet? I know have to first import users using a CSV, assign them licensing and build the account. During this process Zoom will auto assign them an extension. Now how to I find t...