Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Main company number

We're a new user to zoom. I have signed up for 10 user licenses with unlimited canada/us calling.I've created my 10 users and assigned a number to each user. All working fine.When I try and setup my main company number, and try and get a "toll" numbe...

asif19 by Listener
  • 2 replies

Zoom Phone log report

i have downloaded zoom phone report. But the calls count in report looks not correct. By Call queues report and By Users report (both reports counts are not matching) user report i am seeing more call count compare to call queue report. i have downlo...

Zoom Phone Basic and a physical phone

I have a few rooms where all I need is an internal "extension to extension" option... does this exist? What is the cost? When I try to add a physical phone to a basic user I'm told that I need a license... I dont need any advanced features and dont w...

wofitz by Listener
  • 3 replies

sms texting set up

New to zoom, and as I'm sure you are aware the admin panel is super confusing and the menus are cluttered. I went to support articles and figured out how to change policy and enable sms (not so obvious). I can't send or receive texts and so I believe...

Pricing - "Per Year, Per User" - What Does That Mean?

Hi Everyone,We're a longtime paid Zoom Meetings user and we're looking at Zoom Phone.Hopefully someone can clear up the pricing -it is completely baffling to me!Let’s take for example the “Pay As You Go” plan at USD $120 “per year, per user.”I haven’...

HNSingh by Listener
  • 1 replies

On Hold Ring Back?

I see there's an option for PARKED CALLS to Ring back to the caller after a timeout, but I don't see any option for calls on regular HOLD, or at least some sort of alert that a call has been on hold for a while. Is that an option?

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