Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Extension numbers no longer working

Hi - we use Zoom phone desktop apps and Polycom phones. Our extension numbers are working on the Polycoms, but not dialing from the App. When keyed in, possible contacts are displayes as suggestions, not the colleague. Suggestions?

BYOC Routing Rules

Hello, we are implementing BYOC to leverage our existing SIP provider for calling. In our CUCM environment dialing a 7 first is required to get an "outside line". Zoom phone does not require this so rather than instruct Zoom phone users to begin usin...

tony_c by Listener
  • 664 Views
  • 1 replies
  • 0 likes

Zoom phone muted when the app is minimized on Android

When I am on a Zoom phone call using my Android device, and I minimize the app or have it open in the background, the call goes silent like it's put on hold. I cannot speak with the other party or hear them speaking to me until I maximize the app aga...

Provisioning & dial plan/ digit map

Hello, new zoom admin here, I have succesfully transferred one of my users (out of 30ish) as a test, and after provisioning the phone and porting the number over, everything is working just fine, except that she now has to press "send" after entering...

Resolved! Separate Voicemail Greetings Per Direct Number

I'm having trouble figuring out how to configure the voicemail greeting. The situation is that a User account has two direct lines assigned to it. Each line works fine and can easily switch between them on the Zoom App. However, I'm having issues try...

Gary9 by Listener
  • 1116 Views
  • 5 replies
  • 0 likes

8440 Spectralink Phone

I am trying to get Spectralink 8440 phones working with my Zoom account.The phones I have only have 5.6 firmware on them.The documentation says they need 7.5Where can I get the 7.5 software from?