Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Zoom Phone & FortiEDR

We have been using Zoom Phone system for a few years now and have found it invaluable for all our users especially for the working from home. Last week we have been instructed by our Head Office to install FortiEDR on all company systems, since this ...

ZOOM PHONE - Poly VVX 450 sound quality issues

Hey All...wondering if any of you have had sound quality complaints using the Poly VVX450 Phones? I have users complaining that calls are of poor sound quality and they frequently have to call callers back...I have checked the MOS scores for calls an...

BeckyBo by Listener
  • 282 Views
  • 0 replies
  • 0 likes

Anonymous inbound calling

We have a Voicemailbox for compliance, and we can't capture any data that could be tied to an employee. Is there a way to have a VM box not capture the who called #.. or anyway to mask it only for the one number? Thanks!

RickCH by Listener
  • 591 Views
  • 2 replies
  • 0 likes

Disable or Anonymize INCOMING caller ID to a queue

Hello,We have a call center with federal requirements to provide anonymous support for our hotline callers. Is there a way to remove the caller ID or prevent it from showing when it goes to a call queue or attendant? Our hotline counselors and volunt...

Phone not working

Hi there - When we log into Zoom to use the phone / receive calls we are suddenly having issues. If we try to make a call we get 'Not connected. Attempting to reconnect' message. This has happened all of a sudden this week. How would we go about diag...

Ave by Listener
  • 1562 Views
  • 7 replies
  • 1 likes

Resolved! Poly E320/E450 doesnt recognize "#" as end of dial

Poly E320/E450 doesn't recognize "#" as end of dial. When dialing on a B20 or CCX I can dial an extension or phone number and press "#" instead of having to go up to the display and press the "Dial" softkey. On the E320 and E450s we have deployed, th...

johnpope by Listener
  • 1154 Views
  • 4 replies
  • 0 likes

Resolved! how to get rid off the extension

Hi guys i'm new at zoom can somebody explain to me how i can get rid of the extension when they are calling me so i can receive directly the phone call? i'm not a computer geek so if it can be explained in a simple manner thanks in advance Michael