Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Syncing contacts for an entire team?

Hi, We have a Zoom Business account with both Meetings and Phone. We want to sync contacts with Office 365 for our entire team, not just individually. Is this possible? I have synced contacts in the Zoom App for myself, and this works for me now, but...

Cant hear phone calls

Hi, I have a Jabra Pro 9450 Headset that I receive zoom video calls on with no issue. I do have an issue with the zoom phone calls, I can be heard but I can't hear the call recipient. We have uninstalled and reinstalled and checked all settings. A wo...

Set ringtone volume separate from call volume

Some of my users use an external speaker puck as primary device for their phone calls. The volume they set for talking to people is too high for the ring when new calls come in. If they turn the volume setting down on the speaker to make the ringtone...

TJ-NM by Listener
  • 1017 Views
  • 6 replies
  • 1 likes

Resolved! Zoom Phone Receptionist by Day

In our current setup, when you dial 0 in the auto-receptionist. it will ring our front desk receptionist. However, we are fully teleworking again and when the front desk person is out of the office the assistants go on a rotation by day to answer the...

Voicemail indicator on Poly vvx phones

I've have gotten this complaint from a lot of users. Majority of users listen to their voicemails either from email or through the Zoom app, but the phone indicator keeps going off. It's usually fixed by clearing the voicemail on the phone itself, bu...

DOTC by Listener
  • 183 Views
  • 0 replies
  • 0 likes

How can I disable dial-by-name directory?

Hi, I'm trying to disable the user from using 'dial-by-name directory' now.There are 3 users on the main site now.Assuming A, B, and C, I want to prevent A from calling B or C by name.'dial-by-name directory' is disabled for the main site setting now...

Yulim by Listener | Zoom Partner
  • 446 Views
  • 4 replies
  • 0 likes

Zoom phone recording

We have the message warning customers that the call is being recorded at the beginning of all our calls. Is it possible to remove the message at the beginning of outgoing calls only, but keep it for incoming calls?

Failed zoom phone transfer

We are having two main issues with the transfer option on the Zoom phone calls. 1) Some calls we receive display the option to transfer and other phone calls do not display the option to transfer on our Zoom apps both on the phone and desktop. 2) Whe...

Outbound Caller ID

What is the best way to have your company name display to the receiver when placing a call? is it recommended to port your original company 's phone number to accomplish this?Problem when using the Main number outbound caller ID, the Zoom assigned nu...

FSfrank by Listener
  • 1004 Views
  • 1 replies
  • 0 likes

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