Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Zoom VOIP Intercom

I am the safety director at a small high school. Last year our IT dept. switched our phone system from a traditional hard wired system to a ZOOM Voip system. One of the features we lost was the ability to use our phone system as an emergency mass ale...

FASAFETY by Listener
  • 18 replies

Resolved! Transcription of Phone Calls

I can get transcriptions of voicemails left for me but I cannot fathom how to get transcriptions of the occasional ad-hoc recorded phone call: So I go to account settings:Checking under both the "Recording" and "Zoom Phone" tabs I can find no way to ...

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Phones in shared group cannot make outbound calls

Hello!Our phones which are in a calling group are unable to make outbound calls but can receive calls. I have already tried the fix below but it did not help, even after rebooting the phone twice and waiting days.Zoom web portal > Account Management ...

eds-1 by Listener
  • 2 replies

Zoom Phone wont accept incoming calls

Hello, i recently got a Yealink W56H i got it set up to make outgoing calls but can't figure out how to receive calls. every time I call it, it tells me it can't be completed and hangs up. first time setting up an IP phone. any help would be apprecia...

Thumbs up emoji

Hi A thumbs up emoji has appeared on my screen twice under Zoom meetings without any of the participants touching their keyboards. Does anyone know if this means we have been hacked? Thanks.

Aud by Listener
  • 13 replies

Zoom Phone - Can't Call a US Area Code

Just started with Zoom phone - have been able to call out to a couple of customers but just now couldn't call out to an area code that is associated with a region 150 miles away. I got the voice error message "sorry we could not complete this call. y...

Issues with Call Results for High Velocity Sales

Issue is, calls placed / recorded via Zoom's Salesforce Dialer, are not triggering branching (completed calls don't move contacts threw Sales Cadences, etc)High Velocity Sales Call Results for Branching Zoom Settings Zoom Phone Settings > Phone-Custo...

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