Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! 請求書の明細について

お世話になっております先日6月にZOOM年間アカウント更新の支払いをしましたが、その際の請求書の明細に関していくつか質問がございますので教えていただけますか。ZOOMプロアカウントを購入する際に20100円×6アカウントを購入したつもりですが請求書別に606円がカードから引かれておりましたがこちらはどのような意味でしょうか。 カードで決済する際にはそのような金額の表記はなかったと思いますがご確認していただけますか。 アカウント:*********** 野村

NOJIMA by Listener
  • 1 replies

Custom Availability Status Options?

We just switched to Zoom phone and are used to having a lot more pre-set availability options. Is it possible to set up custom statuses, such as out to lunch or In a meeting. I know it will show in a meeting when booked with zoom but we frequently ha...

Local Contacts Lost from Poly VVX-411 after Reboot

We are new Zoom Phone users. Things are generally OK but users are complaining that contacts that are entered into the Poly VVX-411 phones are randomly lost. That is to say all local contacts are completely wiped out unexpectedly and seemingly random...

Zoom Phone not connecting on desktop client

We've been having intermittent connectivity issues with Zoom Phone on the Windows Desktop client. A popup on the Phone tab says 'Not Connected, Attempt to Reconnect'. Chat and meetings work fine but no phone. Usually a log out, then back into the Zoo...

Ruit by Listener
  • 1 replies

Call disposition (results)

When looking at analytics of the calls. Is there a list of what the dispositions mean? I can figure most, but what is the difference between call cancelled and call denied?

Resolved! Multi-digit input in IVR

Hi,I have a growing department that needs each member accessible via the auto-receptionist. Currently we have a recording that lists each person's name and the key to press to reach them. But this is becoming burdensome to maintain, the callers have ...

RichD by Listener
  • 8 replies

Placing callers on Hold

Hello everyone first time post here, I was wondering if anybody experiencing the same issue we are having using zoom on a desk phone ( Soundpoint 550 Polycom and others) Anytime you are on a call and another person calls, you can not place them on ho...

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