Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

MAJOR Phone issues

I moved my phone system over to zoom last year and have not had any issues for the most part until here recently. I literally cannot function my business with how God awful terrible the phone reception is. I have two different Internet providers just...

Play recording to outbound call

I have a Zoom Phone - Sales user wishing to play a recording to active call when ever they reach a clients voicemail. Is this a option available for this, if so it work with soft phone or require hardphone for button bypass for speaker to microphone.

Resolved! Enabling multiple line keys for one extension/user

Hi all! I have an inquiry that is very similar to this post here. My organization is moving from Avaya IP Office and over to the Zoom phone system. They are very rigid on their usage of desk phones and they all want to continue to use them as the pri...

Elyjah by Listener
  • 9 replies

SMS email notifications

Some team members would like to receive email notifications when an SMS comes in.Is this possible? If yes - how can we set that up? If no - what alternative is there?

Merav181 by Listener
  • 9 replies

Zoom Porting

Zoom ported my business number today but system is down. Cannot receive or send calls. A support ticket was submitted but still down 2 hrs later. Have had to cancel the rest of my business day as a result. Why is no one contacting me to resolve this ...

Adrenth by Listener
  • 0 replies

Voicemail during lunch time

I would like to define a lunch time in the business hours e.g. 8h30 AM -> 12h30 PM and from 1h30 PM -> 5h30 PM. Closed hours 12h30 PM -> 1u30 PM-> route to the voicemail. How can I do this ?

Peppie70 by Listener
  • 11 replies