Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Administrative Assistant Merging Calls for Someone Else

Wondering if anybody has any expertise on Zoom Phone features for someone who is a delegate for a professional and thus, manages his incoming calls. Is there a way to MERGE two calls on someone else's lines? Example:1. Caller 1 calls Person A and is ...

Resolved! Incoming caller ID hit-and-miss

Since moving to Zoom Phone from another VOIP provider, we're noticing some incoming caller ID names are showing only as the City or Province (Canada) instead of the proper name. Some callers do show up correctly. I know with mobile callers this is pr...

Reject incoming calls while using zoom app

We have recently set up a zoom office number/landline and are really happy about the many features we have available.The only issue is, when I accept a zoom call and are talking on my mobile using the zoom app and then receive a mobile call in additi...

Changing Zoom Dial-in Language

I have a meeting where everyone calling in will be speaking Spanish.Is there a way for me to change the default language so the dial-in instructions (enter meeting id followed by pound, etc) would be presented in another language?

Resolved! Another dumb question

We have VVX250's and 450's. I set them to audio intercom and set up the users to intercom with. However, when I try to intercom from one of them to another it just rings and never goes to the speaker. Any suggestions?

Changing Answering Machine Message

A few weeks ago, I changed the answering machine message for our office phones to a temporary answering machine message. Now, I would like to change the answering machine message again as the previous one was meant to be temporary. However, (1) I can...

Resolved! iPhone Zoom Phone app not ringing

We have a single Admin team call queue that answers our only Auto Receptionist. They each work 2 or 3 days per week and enable/disable answering queue calls among themselves. Sometimes only 1 team member is on the queue, sometimes 2. If they are only...

Failed warm transfers - Zoom PowerPak

One of my users is having numerous failed warm transfers. No real data in the phone logs. Simply says call connected. Our front desk gets a call, does a warm transfer via the Zoom app. Gets a "transfer failed" and the person is still in their call qu...