Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Time of day call routing

What is the best practice for time-of-day call routing? We have one central number with six users spread across multiple time zones with up to 3-hour time differences. The users who start first in the morning will answer the calls, but some users wil...

mikejr by Listener
  • 565 Views
  • 5 replies
  • 0 likes

Changing the Default Line Key Label

By Default it looks like Zoom put in the label of a button to be "Username Extension". However some of the Yealink phones have smaller Line Key labels. Is there a way to change it in the provisioning template to say something like "LineKey1.Label." T...

RickCH by Listener
  • 533 Views
  • 5 replies
  • 0 likes

Resolved! Licensing for Auto Receptionists and Call Queues.

Hello,My company is in the process of migrating over to Zoom phone. We purchased a batch of Unlimited Calling Plan licenses, Toll phone number licenses (for 'parking' unused ported DID's and 2nd phone numbers for a couple of users), and some Toll-Fre...

cn78de by Listener
  • 243 Views
  • 2 replies
  • 1 likes

Zoom Call Queue Reporting Issue

Hello, I've been using the same report for my call queue for almost a year. Suddenly I went in to run the report and it's completely different. I've attached the file to show how it used to look. Now it's giving me a breakdown of each individual call...

Zoom Dropping My Audio while on iPhone BT

Whenever I am talking on my iPhone w/BlueTooth using the Zoom App about a minute into the call I can hear the person that I talking to but they can no longer hear me. Is anyone else having that problem? Does anyone have a legit solution to this major...

Resolved! automatically delete voicemail after forwarding to email

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) s...

Allow call control from client defect

We have started testing this feature which was recently introduced in the zoom client.Using desk phone call control – Zoom Support When users enable this feature, and then take their laptop home the phone they are 'controlling' is not reachable unles...

Restrict Common area phone from making external calls

I have a lobby phone (common area) that i dont want customers to be able to make external calls with. Is there a way to restrict a phone from making calls to external numbers? I have tried the block external numbers but that only seems to work for in...

UT-tech by Listener
  • 414 Views
  • 7 replies
  • 1 likes

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