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Browse BackgroundsWe have had several reports of inbound calls dropping after 5-10 seconds. This has happened in different parts of the US and for employees in the Philippines. Employees have updated their apps, restarted their devices, and uninstalled/reinstalled the...
2 different customers are reporting receiving my text messages over and over non stop.
We are migrating a customer from Skype to Zoom phone they have several models of Poly VVX phones and they are questioning what appears on the display.While on Skype they USed to have the line with the date on the upper right corner showing the extens...
I'm getting nowhere with customer service. I am a small business owner with one line, just for me. I am still not receiving calls on my phone. When I try to call from another phone number, it goes to an operator and asks for a extension. How can I se...
I needed to update my main greeting on my IVR. Now it wont pick up. I went into the Receptionist profile and it still shows the main greeting is attached. I didn't change anything else. What happened?
I've run into this issue multiple times with the Zoom mobile app on Android different devices and it has occurred across multiple versions of the Zoom mobile app including the most recent. I can't say for certain if it occurs on iOS as no iOS users h...
We have configured and tried call queue with all the available options ( Longest Idle, Simultaneous, Rotation, Sequential) We are facing an issue with calls struck in call queue even agents are available and online. The calls get abandoned after some...
Hi there, Does anyone know if Zoom has the capability to set up templates to use for SMS/texts that go out? Thanks! Leslie
Is it possible to recover a voicemail recording after it has been deleted in Zoom Phone? If so how?
How do you change the voice prompt in auto receptionist if the caller enters an invalid extension number?
