Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Zoom Phones AUD/NZ

Yesterday our phones worked perfectly, today we have incoming calls but when we answer the line goes dead, same happens when we call out. So frustrating and upsetting for our clients, it really isn't good enough.All we did was download the 'new' desk...

LM3 by Listener
  • 2 replies

How to check history reports

Is the level of service the time between when a user's incoming call rings and when it is answered?Is it the time from when the user enters the queue to when the user answers?

kyoko1 by Listener
  • 2 replies

Zoom Phone

Good Afternoon, We have a zoom calling package with AU/NZ unlimited call package yet I'm unable to receive incoming calls, Has anyone experience this ?

CCX700 Handset not answering

Since the latest update to zoom app (5.12) picking up handset will not answer a call. You are required to tap accept on the screen. Anyone have any ideas?

Sporadic warm transfer not working

Our office recently migrated to zoom. Sporadically our reception team cannot warm transfer calls, for instance not available in the morning, but ok in the afternoon or vice versa. They are using the softphone system. It does not matter if the person ...

Desktop & Mobile Client as separate devices

Hi,Is there anyway to make the Desktop and Mobile Clients a separate Phone device in Zoom Phones? Reason is that we still want Zoom Desktop client for Meetings, but phone calls to only go to the phone client app (for the same user). Or at least no ca...

Resolved! Multiple line to common area phone

Hi Team, I have poly VVX501 common area phone installed for reception and i need to configure multiple line to that phone. How to configure a multiple line to one phone ??